FAQ
Get answers to common questions about JXP AI and how JXP compares for video creation
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Payments
Yes, credits can be used interchangeably between Seedance and Seedream.
Currently, we accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB) and other credit cards.
If your payment was successful but you don't see the credits in your account, please wait for 1 minute and refresh the page. If you still don't see the credits, please contact us with your order screenshot or payment proof at support@jxp.com
We offer three pricing tiers: $10, $30, and $99. You can choose the package that best fits your needs and preferences. Each package provides different credit amounts and features to suit various usage requirements. Check out our pricing page for more details.
Yes, new users can use it for free. We provide complimentary credits for new users.
1. Double-check that you've entered your payment details correctly. 2. Check your credit card or bank account to ensure you have enough funds, and that you haven't passed your daily spending limit. 3. Try using another card or choose a different payment method.
Contact us at support@jxp.com, and our team will respond to you as soon as possible.
Yes, you can get invoices from the Pay Log section in your profile personal center page.
Credits
Seedance pro AI uses a one-time payment model for credits. You can view your credit purchase history and usage in the Points Log section of your Member Center. Each time you purchase credits, they will accumulate in your account balance for future use.
Video generation costs 2-10 credits depending on video length and resolution. Higher quality and longer videos require more credits.
Image generation costs 1 credit per image, regardless of the style or complexity of the generated image.
No, these are one-time purchases. You can buy credits multiple times and they accumulate. Check your credit balance in the profile center at the top right corner.
No, credits never expire. They remain in your account permanently and can be used anytime.
Credits are used to generate videos and images. Different features consume different amounts of credits based on complexity.
Whether credits are deducted depends on the reason for failure: If the video generation fails due to server-side errors or other technical reasons, no credits will be deducted; if the generation fails because your prompt or uploaded image contains prohibited content, the system will deduct credits.
Product Features
Seedance AI is ByteDance's revolutionary AI video generation platform that enables users to create professional-quality videos from text descriptions or static images. ByteDance Seedance 1.0 is the flagship AI video generation model that represents a major breakthrough in AI-powered content creation, offering unprecedented quality and control in video generation. This cutting-edge technology combines advanced machine learning algorithms with intuitive user interfaces to democratize professional video creation, making it one of the most powerful AI video generators available today.
Using Seedance pro AI is straightforward. For text to video, simply enter your text description of the desired video. For image to video, upload your image(s) and specify your preferences. Our intuitive Seedance pro interface will guide you through the process step by step. For a detailed tutorial, visit our how to use page.
Video generation typically takes 1-3 minutes, depending on your prompt complexity, input images, and the selected generation mode. The processing time may vary to ensure optimal quality for each unique request using Seedance pro technology.
Yes, Seedance pro AI can be used for commercial purposes. The videos generated through our Seedance pro platform can be used in your business projects, marketing campaigns, and commercial content creation.
ByteDance Seedance 1.0 stands out with its advanced understanding of natural language prompts, superior video quality, and innovative features like camera movement control and aspect ratio flexibility. Unlike other AI video generators, ByteDance Seedance 1.0 offers professional-grade results with intuitive controls, making it accessible for both beginners and professionals.
Please visit our Seedance Prompt guide to learn how to write effective prompts. We have a comprehensive series of tutorials that will help you craft better prompts to get the best results from Seedance AI video generation.
Yes, we care deeply about the security of your data. We employ robust security measures to safeguard your information and prevent unauthorized access.
Please send an email to support@jxp.com, and we will solve your problem as soon as possible after receiving the email.
Unleash Your Imagination In JXP
Join the future of AI video generation with JXP AI's powerful platform. Transform your text and images into stunning videos with unprecedented ease and quality.